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Policies
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Changes or Cancellations
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If you need to cancel or make any changes to your order, please contact us within the same business day of submitting your order. Once your order has been put into production it isn't always possible to make a change or to cancel your order, but we will do our best to accommodate your needs.
Please note that if your presrvation kit or preserved gown has already shipped and you would like to make a change to the shipping address there will be a $25.00 change. UPS and The Wedding Gown Preservation Company charge $25.00 to change an address once package is in route.
If you need to make a change to an order, please submit this in writing to us via email at: customerservice@affordablepreservation.com or you can fax us your request at (570) 796-6104. Putting your request in writing will avoid any misinterpretations.
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Returns
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We will gladly accept any kit returned to us for a full refund less a $15.00 processing fee within 30 days of purchase. The kit must be unopened and in re-saleable condition. Note: Refunds are for the Item only and do not include shipping and handling costs or any rush charges. Customer pays return postage. Please include a copy of the original receipt with your return. Any refunds will be credited back to original credit card or paypal account used on the transaction.
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Damaged Preservation Kits
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Should you receive a preservation kit in significantly damaged condition, please contact us within ten (10) days of delivery, via email at customerservice@affordablepreservation.com or (800) 887-0135. We would be happy to work with you to provide you with a replacement of the damaged kit.
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Shipping
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Pre-paid kits and wedding gowns are shipped free of charge to virtually any address in continental United States (except for Alaska and Hawaii).
Once you receive the kit from us simply follow the packaging instructions included with your kit or click here for online instructions.
The shipping of your dress is pre-paid for both delivery to The Wedding Gown Preservation Company's facility and the shipping of your gown back to you. There will be a prepaid label included in the kit. If you would prefer to ship your gown by another carrier, or with a faster delivery service you would need to do so at your own expense.
See our suggested Shipping Guidelines. Click Here >>
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Terms and Conditions
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Please refer to our Terms and Conditions page for additional detailed information. |
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Secure Shopping
www.AffordablePreservation.com is a Secure Shopping site and is registered with the Authorize.Net Verified Merchant Seal program.
Privacy Policy
We respect your privacy and we do not sell or share your information with anyone. Please review our Privacy Policy. Click Here >>
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Delivery Timeframes
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KITS:
Your pre-paid kit will be sent to you via UPS Ground from Endicott, New York. Delivery times of the preservation kits vary based on the shipping address. The chart below provides an estimate of the delivery time from the time your order is received.
| Region |
EST. Delivery
(Business Days*)
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| Northeast |
4 - 6 days
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| Southeast |
6 - 8 days
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| Central |
7 - 9 days
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| Southwest |
8 - 10 days
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| Northwest |
8 - 10 days
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GOWNS:
Once your gown is received at The Wedding Gown Preservation Company, the average processing time is 20 - 30 days. This timeframe may be slightly longer depending on the season and how many gowns are being processed. From the time your gown is complete, it will take another 4 - 10 days (see above chart) to arrive.
When you include your email address on the form that you send in with your gown, you will receive email notifications letting you know both when your gown has been received, as well as when it has been sent back to you. There will be a tracking number within the notification that your gown is on its way back to you. You can then go online and see exactly when your gown will be delivered.
You can also check the status of your gown online at The Wedding Gown Preservation Company website. |
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Gown Delivery Process
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Please remember that when your gown is delivered, someone will need to be home, and will require an adult signature for delivery. Gowns are shipped with a signature required for your protection, so the gown can not be left unattended. UPS does not allow a pre-scheduled delivery day or time, however they will make 3 attempts before returning your dress to The Wedding Gown Preservation Company.
Standard delivery is Monday through Friday from 8 am to 6 pm. If you suspect you will not be home at the time of delivery, please email The Wedding Gown Preservation Company with a different delivery address (i.e., a work address) within two business days. **If you are having us change the address to a business, please provide us with the business name**
If your gown is returned as undeliverable after UPS has made three attempts, a shipping & handling fee will apply in order to ship your gown to you again.
*Please note that UPS does not ship to Post Office Boxes.
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