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Policies
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Changes or Cancellations
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If you need to cancel or make any changes to your order, please contact us within the same business day of submitting your order. Once your order has been put into production it isn't always possible to make a change or to cancel your order, but we will do our best to accommodate your needs.
If you need to make a change to an order, please submit this in writing to us via email at: customerservice@AffordablePreservation.com or you can fax us your request at (270) 568-0456. Putting your request in writing will avoid any misinterpretations.
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Returns
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We will gladly accept any kit returned to us for a full refund within 30 days of purchase. The kit must be unopened and in re-saleable condition. Note: Refunds are for the Item only and do not include shipping and handling costs or any rush charges. Customer pays return postage. Please include a copy of the original receipt with your return.
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Damaged Preservation Kits
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Should you receive a preservation kit in significantly damaged condition, please contact us within ten (10) days of delivery, via email at customerservice@AffordablePreservation.com or (800)887-0135. We would be happy to work with you to provide you with a replacement of the damaged kit.
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Shipping
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Pre-paid kits and wedding gowns are shipped free of charge to virtually any address in continental United States (except for Alaska and Hawaii).
Once you receive the kit from us simply follow the packaging instructions included with your kit or click here for online instructions.
The shipping of your dress is pre-paid for both delivery to The Wedding Gown Preservation Company's facility and the shipping of your gown back to you. There will be a 2 prepaid labels included in the kit: your choice of either UPS Ground or Federal Express Ground. If you would prefer to ship your gown by another carrier, or with a faster delivery service you would need to do so at your own expense.
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Terms and Conditions
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Please refer to our Terms and Conditions page for additional detailed information. |
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Wedding Gown Preservation Company Authorized Dealer
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Delivery Timeframes
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KITS:
Your pre-paid kit will be sent to you via FedEx Ground from Endicott, New York. Delivery times of the preservation kits vary based on the shipping address. The chart below provides an estimate of the delivery time from the time your order is received.
| Region |
EST. Delivery
(Business Days*)
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| Northeast |
4 - 6 days
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| Southeast |
6 - 8 days
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| Central |
7 - 9 days
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| Southwest |
8 - 10 days
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| Northwest |
8 - 10 days
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GOWNS:
Once your gown is received at The Wedding Gown Preservation Company, the average processing time is 20 - 30 days. This timeframe may be slightly longer depending on the season and how many gowns are being processed. From the time your gown is complete, it will take another 4 - 10 days (see above chart) to arrive.
When you include your email address on the form that you send in with your gown, you will receive email notifications letting you know both when your gown has been received, as well as when it has been sent back to you. There will be a tracking number within the notification that your gown is on its way back to you. You can then go online and see exactly when your gown will be delivered.
You can also check the status of your gown online at The Wedding Gown Preservation Company website. |
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Gown Delivery Process
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Please remember that when your gown is delivered, someone will need to be home, and will require an adult signature for delivery. Gowns are shipped with a signature required for your protection, so the gown can not be left unattended. FedEx does not allow a pre-scheduled delivery day or time, however they will make 3 attempts before returning your dress to The Wedding Gown Preservation Company.
Standard delivery is Monday through Friday from 8 am to 6 pm. If you suspect you will not be home at the time of delivery, please email The Wedding Gown Preservation Company with a different delivery address (i.e., a work address) within two business days. **If you are having us change the address to a business, please provide us with the business name**
If your gown is returned as undeliverable after Fed Ex has made three attempts, a shipping & handling fee will apply in order to ship your gown to you again. |
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