Returns & Refunds

We offer a 60-day return policy on all of our services. If you place an order and decide you don’t want to clean or preserve your dress, simply call our support team at (800) 887-0135 with your order number on hand and we’ll be happy to assist you. Our team is available Monday–Friday, 9:00 AM–4:30 PM Pacific Time.

Within the 60-day period, we’ll refund 100% of your purchase back to the original credit card or PayPal account used at checkout. We’ll remove your order from our active system, and at that time you’re welcome to recycle the shipping kit you received in the mail — there’s nothing to mail back. All orders beyond 60 days from the date of purchase are considered final.

If you need to update a delivery address or another order detail, please submit your request in writing using our Contact Us form or by emailing [email protected]. Putting changes in writing keeps everything clear and avoids miscommunication. Orders placed before 12:00 PM ET ship the next business day, so reach out as early as you can — we’ll do our best to accommodate, though once an order is in production some changes may not be possible.

If your shipping kit arrives in significantly damaged condition, please contact us within ten (10) days of delivery. We’ll send you a replacement shipping kit at no charge.

To report a damaged shipping kit, use our Contact Us form or call (800) 887-0135 Monday–Friday, 9:00 AM–4:30 PM Pacific Time.

When your preserved dress ships back, an adult signature is required for delivery. FedEx will make 3 delivery attempts before returning the dress to The Wedding Gown Preservation Company. If your dress is returned to us as undeliverable, a shipping & handling fee will apply to ship it to you again.

To avoid this: when you receive the shipment email with your tracking number, plan to be home, or use FedEx Delivery Manager to redirect, hold, or reroute the package.

This page covers the most common return and order scenarios in plain language. For complete legal terms including shipping, insurance, delivery timeframes, and our partnership with The Wedding Gown Preservation Company, see our Terms & Conditions.