Effective Date: May 16, 2026 | Last Updated: June 26, 2026
Changes or Cancellations
To cancel an order for a refund, see our 60-day return policy below — within 60 days of purchase you can cancel for a full refund. For other changes to an order, such as a delivery address, orders placed before 12:00 PM ET ship the next business day, so please reach out as early as possible. Once your order has been put into production it isn’t always possible to make a change without charge, but we will do our best to accommodate your needs.
If you need to make any changes to an order, please submit your request in writing by using our Contact Us form or emailing [email protected] instead of calling us. Putting your request in writing will avoid any misinterpretations.
Partnership
The Wedding Dress Preservation Company’s business office is located in Long Beach, CA. Our partner, The Wedding Gown Preservation Company, and the cleaning facility, is located in Endicott, New York and has been in business for over 100 years. They are the largest wedding dress specialty cleaner in the United States and do not sell directly to the public. We are the Elite Authorized Retailer for The Wedding Gown Preservation Company. They have a network of online retailers, dress shops, and dry cleaners that are authorized to sell their services. We have been partnered with them for over 20 years. We request that if you have an issue you please contact The Wedding Dress Preservation Company first to resolve it. All dresses are cleaned and preserved at the Wedding Gown Preservation Company’s facility in Endicott, New York.
Returns & Refunds
We offer a 60-day return policy on all of our services. If you place an order and decide you do not want to clean or preserve your dress, call our support team at (800) 887-0135 with your order number within 60 days of purchase, and we will refund 100% of your purchase to the original credit card or PayPal account used for the transaction.
We will remove your order from our active system, and at that time you may recycle the shipping kit you received in the mail. All orders beyond 60 days from the date of purchase are considered final.
Damaged Shipping Kits
Should you receive a shipping kit in significantly damaged condition, please contact us within ten (10) days of delivery via our Contact Us form or by calling (800) 887-0135 Monday–Friday, 9:00 AM–4:30 PM Pacific Time. We’ll provide you with a replacement shipping kit.
Shipping
Pre-paid shipping kits and wedding dresses are shipped free of charge to addresses in the continental United States. We do not currently ship to Alaska, Hawaii, or APO/FPO addresses.
The Wedding Dress Preservation Company offers FREE same-day shipping on all orders placed before 12:00 PM ET. Shipments are made Monday–Friday. An order placed before 12:00 PM ET ships the same business day; an order placed after 12:00 PM ET ships within 2 business days. Please add 2 extra days if you order on a holiday or weekend.
Once you receive the kit from us, simply follow the packaging instructions included with your kit (or see our Sending In Your Dress step for the same instructions online).
The shipping of your dress is pre-paid for both delivery to The Wedding Gown Preservation Company’s facility and the shipping of your dress back to you. There will be a prepaid label included in the kit. If you would prefer to ship your dress by another carrier, or with a faster delivery service, you would need to do so at your own expense.
FedEx Express requires a physical street address with adult signature on delivery. We are unable to ship shipping kits, or return finished preserved dresses, to PO Boxes.
Insurance
Additional insurance is available for your dress in increments of $1,000 at checkout. The insurance covers your dress in the highly unlikely event that your dress is lost, stolen, or damaged from the point you send in your dress to the time it is received back by you. This includes both the shipping process, as well as the cleaning and preservation process. Please note that insurance covers the price of the dress and any accessories sent in with your order. A receipt for the original purchase price of all items (wedding dress, veil, etc.) will be required for any insurance claim.
Secure Shopping
AffordablePreservation.com is a secure shopping site. All transactions are encrypted with industry-standard SSL, and payments are processed securely through Stripe and PayPal.
Privacy Policy
We respect your privacy and we do not sell or share your information with anyone. Please review our Privacy Policy for full details.
Delivery Timeframes
Shipping Kits
Your pre-paid kit will be sent to you via FedEx Ground from Endicott, New York. Delivery times of the shipping kits vary based on the shipping address. The chart below provides an estimate of the delivery time from the time your order is received.
| Region | Estimated Shipping (Business Days*) |
|---|---|
| Northeast | 4–6 days |
| Southeast | 6–8 days |
| Central | 7–9 days |
| Southwest | 8–10 days |
| Northwest | 8–10 days |
*Estimates only. Actual delivery times may vary based on FedEx routing and conditions.
Dresses
Once your dress is received at The Wedding Gown Preservation Company, in-facility cleaning and preservation typically takes about 30–60 days, and may run slightly longer depending on the season and how many dresses are being processed. Altogether, plan on roughly 4–14 weeks from the day you place your order to the day your dress arrives back home — the shipping kit to you, your dress to the facility, cleaning and preservation, then return delivery (add another 4–10 days for return shipping; see the chart above). You can check the status of your dress online using our Dress Tracking tool.
The email on your original online order will be used to send you notifications letting you know both when your dress has been received, as well as when it has been sent back to you. There will be a tracking number within the notification that your dress is on its way back to you. Please whitelist [email protected] and [email protected] to ensure email delivery confirmations.
Dress Delivery Process
When your dress is delivered, someone will need to be home, and will require an adult signature for delivery. Dresses are shipped with a signature required for your dress’s protection, so the dress will not be left unattended. FedEx does not allow a pre-scheduled delivery day or time; however, they will make 3 attempts before returning your dress to The Wedding Gown Preservation Company. Please note that there may be a fee to change an address after the dress has already been shipped, as noted above.
Standard delivery is Monday through Friday from 8 AM to 6 PM. If you suspect you will not be home at the time of delivery, please contact FedEx (or use FedEx Delivery Manager) to make changes to your delivery.
If your dress is returned as undeliverable after FedEx has made three attempts, a shipping & handling fee will apply in order to ship your dress to you again.
*Please note that FedEx does not ship to Post Office Boxes.
Intellectual Property
All content on the Site — including text, photographs, illustrations, graphics, logos, page layouts, design elements, and the “The Wedding Dress Preservation Company” name and trademarks — is owned by The Wedding Dress Preservation Company or our licensors and is protected by United States copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Site without our prior written permission, except that you may print or download one copy of a reasonable number of pages of the Site for your own personal, non-commercial use.
Disclaimers of Warranty
The Site and the services we provide are offered on an “as-is” and “as-available” basis. We make no representations or warranties of any kind, express or implied, regarding the Site, the services, or their availability, reliability, or accuracy.
Without limiting the foregoing, we expressly disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not warrant that the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site is free of viruses or other harmful components.
The 100-year anti-yellowing guarantee on preserved dresses is a separate, distinct warranty backed by The Wedding Dress Preservation Company and our parent operation, The Wedding Gown Preservation Company. The full terms of that guarantee are described on our 100-Year Guarantee page and are not affected by the general disclaimers in this section.
Limitation of Liability
To the maximum extent permitted by law, The Wedding Dress Preservation Company, our officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, arising from or related to your use of the Site or our services.
Our aggregate liability for any direct damages arising from or related to these Terms or our services shall not exceed the amount you paid The Wedding Dress Preservation Company for the service giving rise to the claim, plus any applicable shipping and insurance fees you paid for that service.
Nothing in this section limits any rights you have under applicable law that cannot be limited or excluded by contract.
Indemnification
You agree to defend, indemnify, and hold harmless The Wedding Dress Preservation Company and our officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party.
Governing Law & Dispute Resolution
These Terms and any dispute arising out of or related to them or your use of the Site shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles.
You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you irrevocably submit to the personal jurisdiction of those courts.
Modifications to These Terms
We may modify these Terms at any time, in our sole discretion. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide notice through the Site or by email. Your continued use of the Site or placement of any new order after the modified Terms are posted constitutes your acceptance of the updated Terms. If you do not agree to the modifications, you must stop using the Site and discontinue placing orders.
Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and any order confirmations, constitute the entire agreement between you and The Wedding Dress Preservation Company regarding your use of the Site and our services, and supersede all prior or contemporaneous communications, representations, or agreements (whether oral or written) regarding the same subject matter.
Contact Us About These Terms
If you have questions about these Terms, please contact us:
- Email: [email protected]
- Form: Contact Us
- Phone: (800) 887-0135 — Monday–Friday, 9:00 AM–4:30 PM Pacific Time
Questions About These Terms?
If anything here is unclear, get in touch and we’ll happily walk through it with you.