Pre-Paid Kit Delivery Estimates
Your pre-paid kit will be sent to you via UPS Ground from Endicott, New York. The chart below provides an estimate of the delivery time from the time your order is shipped. You will receive an email confirmation with the UPS tracking number for your kit and it can be tracked via the
UPS tracking site.
4 – 6 days
6 – 8 days
7 – 9 days
8 – 10 days
8 – 10 days
* The number of days listed above are business days (weekdays) and does not include weekends or holidays.
Expedited shipping is available for an additional charge.
Please contact us for details.
Gown Delivery Estimates
Sending In Your Gown
Please be sure to keep your UPS tracking number provided with the pre-paid shipping label you will receive. The best way to confirm delivery is through the UPS tracking website. You will also receive an email confirmation (if you include your email address) once your gown has been entered into the tracking system, which can take several days after it has been received. Please do not be concerned if you have not received an email confirmation, as the best tracking method is directly via the UPS website. If UPS shows that your gown has been delivered, then it has safely arrived and is likely in queue for order entry.
You may also call 1-800-887-0135 between the hours of 8:30 AM and 4:30 PM (PST) Monday through Friday, or you can use our contact us form. Provide your pre-paid order number and your UPS tracking number and a customer service representative can tell you when your gown was received.
Most gowns are cleaned, preserved, and packaged within 4 – 10 weeks from the time they are received at The Wedding Gown Preservation Company. Once complete, your gown will be shipped back to you via UPS Ground.
Please note: During the height of our busy season the preservation process may take slightly longer. Repairs or additional services requested may also extend the processing time.
If you include your email address on the form you send in with your gown, you will also be notified when your gown is complete and on the way back to you with a UPS tracking number. Depending on the address you have specified to have your gown shipped back to, delivery time will vary according to the same schedule listed to the left.