Pre-Paid Kit Delivery Estimates

Your pre-paid kit will be sent to you via UPS Ground from Endicott, New York. The chart below provides an estimate of the delivery time from the time your order is shipped. You will receive an email confirmation with the UPS tracking number for your kit and it can be tracked via the
UPS tracking site.

Region
EST. Delivery
(Business Days*)
Northeast
4 – 6 days
Southeast
6 – 8 days
Central
7 – 9 days
Southwest
8 – 10 days
Northwest
8 – 10 days

 

* The number of days listed above are business days (weekdays) and does not include weekends or holidays.

Expedited shipping is available for an additional charge.
Please contact us for details.

Gown Delivery Estimates

Sending In Your Gown

Please be sure to keep your UPS tracking number provided with the pre-paid shipping label you will receive. The best way to confirm delivery is through the UPS tracking website. You will also receive an email confirmation (if you include your email address) once your gown has been entered into the tracking system, which can take several days after it has been received. Please do not be concerned if you have not received an email confirmation, as the best tracking method is directly via the UPS website. If UPS shows that your gown has been delivered, then it has safely arrived and is likely in queue for order entry.

You may also call 1-800-887-0135 between the hours of 8:30 AM and 4:30 PM (PST) Monday through Friday, or you can use our contact us form. Provide your pre-paid order number and your UPS tracking number and a customer service representative can tell you when your gown was received.

Gown Processing

Most gowns are cleaned, preserved, and packaged within 4 – 10 weeks from the time they are received at The Wedding Gown Preservation Company. Once complete, your gown will be shipped back to you via UPS Ground.

Please note: During the height of our busy season the preservation process may take slightly longer. Repairs or additional services requested may also extend the processing time.

Gown Return

If you include your email address on the form you send in with your gown, you will also be notified when your gown is complete and on the way back to you with a UPS tracking number. Depending on the address you have specified to have your gown shipped back to, delivery time will vary according to the same schedule listed to the left.

APRIL SPECIAL - FREE Shipping Plus 5 Items Preserved FREE!

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IMPORTANT COVID-19 STATUS UPDATE

COVID-19 Update: The Wedding Gown Preservation Company is following all recommended guidelines to keep the cleaning facility clean and employees safe. As a result , the cleaning operation is temporarily closed. The Wedding Gown Preservation Company will be receiving any dresses that were in transit with UPS and carefully storing them in a safe location in the cleaning facility until the facility reopens. Orders can be still be placed. The shipping kits for you to send in your dress (box and pre-paid shipping label) are still being delivered as long as UPS is still operating. Keep in mind that you have the option to send in your dress at anytime, once you have the pre-paid shipping kit, as there is no time limit to send in your dress. We assure you that your dresses are safe and secure, both while in transit and storage, and you will be notified via email as soon as we receive your dress at the cleaning faclity and when it ships back to you including a tracking number. Thank you for your support and stay safe. You can email us at any time at [email protected]

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